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The guest journey on autopilot

From booking to check-out, the right messages arrive at the right time. The guest feels looked after; you don't have to remember each step.

How it works
The guest journey on autopilot. Illustrative example, not a live customer account.

Part of everyday hospitality in Brazil.

Quarter
Azzure Homes
Day by Day
Altercasa
“InnSync has become essential to our growth.”
Daniel and Thales at QuarterShort-term rental management · Goiânia, Brazil
Read Quarter’s story

When we opened Quarter, still early in our short-term rental journey, we needed a partner who could help us not just with guest communication, but with the whole operational side of the day-to-day. That's when we found InnSync.

Since then, the tool has become essential to our growth, bringing more security, organization and control over every stage of the operation. Today we scale with far more confidence, knowing we have a solid partner behind our operations.

We strongly recommend InnSync to anyone looking to professionalize their short-term rental management.

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What changes in your day

  • Automatic welcome as soon as the booking is confirmed
  • Check-in instructions with code and address at the agreed time
  • Reminder for required documents (guest form)
  • Post-check-in follow-up to make sure everything is fine
  • Review request right after check-out, when the impact is greatest
  • Editable templates in Portuguese, ready to use

How it works

01

The booking comes in and the journey begins

As soon as the booking is confirmed in your PMS, the guest gets the welcome automatically, with nothing for you to remember.

02

Each message at its moment

Check-in instructions with code and address at the agreed time, the document form request, a follow-up after arrival. All based on the real booking data, not a fixed calendar schedule.

03

It closes by asking for a review

Right after check-out, while the experience is still fresh, the guest gets the invite to leave a review, on the channel the booking came from.

Questions worth answering

Can I edit the messages?

Yes. The templates come ready in Portuguese and you adjust the text, the tone and the timing. What you edit in the editor is exactly what the guest receives.

Which channels does the journey send on?

On the channel the booking came from (Airbnb, Booking) and, on plans with WhatsApp, also over WhatsApp, where most guests prefer to be notified.

Can I set different rules per property?

Yes. Each property can have its own check-in time, its own instructions and its own exceptions: a global rule for the portfolio and a targeted adjustment for the unit that needs it.

And if the guest replies to an automatic message?

Carmen takes over the conversation from there. The journey isn't a monologue: when the guest speaks, the AI replies with the booking context.

Connect the next step

Free guest portal. Illustrative example, not a live customer account.

Free guest portal

Check-in, rules, Wi-Fi and tips on a page with your brand. The guest opens it by QR. You fill it in once; the portal, Carmen and the messages all use the same data.

Get to know InnSync in 3 minutes. Illustrative example, not a live customer account.

Get to know InnSync in 3 minutes

The complete dashboard your operation needs to reply to guests, sync bookings and keep track of the team: no spreadsheets, no lost WhatsApp groups.

Your next step starts here.

Tell us how you manage your properties today and start your account setup.