Official WhatsApp in your operation
An approved channel on the Meta Business Platform. Carmen handles guests, the journey runs and every conversation stays logged — all on your management company's number.
The channel your guests are already on
InnSync runs on the WhatsApp Business Platform — Meta's official layer for businesses. There are no workarounds or third-party extensions: it's the same infrastructure used by large operations worldwide.
The result is a secure channel, with protected history and within the platform's policies. Carmen is the most advanced AI assistant operating on this channel alongside Brazilian property managers — closing real bookings on WhatsApp.
The whole operation, on a single number
Carmen handling guests
Carmen greets guests, quotes properties with live prices from your PMS and closes bookings — all in the same conversation, without switching channels.
Guest journey
Booking confirmation, check-in, access code, check-out: each message goes out at the right time, from the same operation number.
Document collection
The pre-check-in form goes out over WhatsApp before arrival. The guest fills it in on the phone, with nothing to download.
Unified inbox
Every conversation stays logged with full history per guest. The whole team sees the same thread, with no scatter across personal phones.
The difference that stays invisible — until it doesn't
A Meta-approved channel isn't a technical detail. It's what separates a stable operation from one exposed to blocks with no warning. Understand the differences.
Account verified by Meta
The operation's number goes through Meta's business verification process. Guests see the management company's name, not an unknown number.
No risk of a block
The official API follows the platform's usage policies. Operations that use unapproved paths are exposed to blocks with no warning.
Protected history
Conversations logged on an official channel have guaranteed continuity. The history stays in the company's account, not on personal devices.
From a personal number to the management company's channel
The process follows the official Meta Business Platform flow. There are no shortcuts — and that's the advantage.
Business verification via Meta
The management company goes through Meta Business Platform's business verification process. InnSync guides that process during onboarding.
The operation's number as a business account
Your operation's WhatsApp number is registered as a verified Business account. Migrating an existing number is planned together at this stage.
Channel live — Carmen and journey in sync
With the channel live, Carmen starts handling guests, the guest journey starts firing and the inbox logs every conversation — all on the same number.
Frequently asked questions
See Carmen handling guests on official WhatsApp
In 30 minutes you see the whole operation running — live quoting, booking closes and the guest journey, on a Meta-approved channel.