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Performance reports
Track response times, satisfaction and message volume in simple dashboards.
What you get
Response-time dashboard per agent
Guest satisfaction indicators
Message volume by period
Reports exportable to Excel
Comparisons across properties
How it works
1. Every interaction becomes data
Every message, reply and review is logged automatically, with no spreadsheet to fill in.
2. Dashboards that are easy to read
Response time per agent, guest satisfaction and message volume by period, in straightforward dashboards.
3. Compare and export
Compare performance across properties and export the reports to Excel when you need to present to an owner.
Frequently asked questions
Which indicators do I track?
Response time per agent, guest satisfaction, message volume by period and comparisons across properties.
Can I export the reports?
Yes, the reports come in a format exportable to Excel.
Can I view it per property?
Yes. The dashboards compare properties, so you can see where service is going well and where it needs attention.
Ready to automate your guest service?
Book a demo and see the AI in action with your real data.