Reviews and reputation under control
Ask for feedback at the right time, respond fast and use your review history as fuel for your OTA ranking.
What you get
Automatic review request after check-out
Alerts when a review comes in, good or bad
Review history by property and channel
AI-suggested reply for negative reviews
Average-rating comparisons across properties
Average response time: one of the biggest factors in Booking and Airbnb ranking
How it works
1. Asks for a review in the right window
The invite goes out after check-out has actually happened (not at the scheduled time, at the real time captured by the PMS), when the chance of a reply is highest.
2. Alerts you on every new review
Good or bad, you get the alert right away. For the negative ones, the AI already suggests a measured reply for you to approve.
3. Shows your reputation per property
Average rating, volume and response time per property and channel: the factors that most influence your ranking on Booking and Airbnb.
Frequently asked questions
When's the best time to ask for a review?
Does InnSync reply to the reviews for me?
Why does response time matter so much?
Related features
Free guest portal
Check-in, rules, Wi-Fi and tips on a page with your brand. The guest opens it by QR. You fill it in once; the portal, Carmen and the messages all use the same data.
Get to know InnSync in 3 minutes
The complete dashboard your operation needs to reply to guests, sync bookings and keep track of the team: no spreadsheets, no lost WhatsApp groups.
Ready to automate your guest service?
Book a demo and see the AI in action with your real data.