WAGuest experience

Unified inbox

Every conversation in one place. Never miss a guest message.

What you get

Automatic replies on Booking, Airbnb, Expedia and WhatsApp

Full history per booking and guest

See every conversation in a single dashboard

Digital check-in and automatic pre-stay messages

Alerts when a guest needs attention

How it works

1. Connect your channels

WhatsApp, Airbnb, Booking, Expedia and email come into a single inbox. No more switching between extranets and tabs all day.

2. Everything tied to the booking

Each conversation shows up with the guest's full history, linked to the booking in your PMS.

3. Reply, or let Carmen reply

Reply yourself, use the AI's suggestions or leave it automatic. Alerts flag when a guest needs attention.

Frequently asked questions

Which channels come into the inbox?

Booking, Airbnb, Expedia, WhatsApp and email: the conversations from all of them in a single dashboard, organized by booking and by guest.

Is it official WhatsApp?

Yes, through official WhatsApp Business. You handle guests on a dedicated number, with full history and automation.

Can my team work together in the inbox?

Yes. Each team member has their own account and sees the conversations by role, with no shared password.

Related features

Free guest portal

Check-in, rules, Wi-Fi and tips on a page with your brand. The guest opens it by QR. You fill it in once; the portal, Carmen and the messages all use the same data.

Get to know InnSync in 3 minutes

The complete dashboard your operation needs to reply to guests, sync bookings and keep track of the team: no spreadsheets, no lost WhatsApp groups.

Ready to automate your guest service?

Book a demo and see the AI in action with your real data.

See how it works See plans