The guest journey on autopilot
From booking to check-out, the right messages arrive at the right time. The guest feels looked after; you don't have to remember each step.
What you get
Automatic welcome as soon as the booking is confirmed
Check-in instructions with code and address at the agreed time
Reminder for required documents (guest form)
Post-check-in follow-up to make sure everything is fine
Review request right after check-out, when the impact is greatest
Editable templates in Portuguese, ready to use
How it works
1. The booking comes in and the journey begins
As soon as the booking is confirmed in your PMS, the guest gets the welcome automatically, with nothing for you to remember.
2. Each message at its moment
Check-in instructions with code and address at the agreed time, the document form request, a follow-up after arrival. All based on the real booking data, not a fixed calendar schedule.
3. It closes by asking for a review
Right after check-out, while the experience is still fresh, the guest gets the invite to leave a review, on the channel the booking came from.
Frequently asked questions
Can I edit the messages?
Which channels does the journey send on?
Can I set different rules per property?
And if the guest replies to an automatic message?
Related features
Free guest portal
Check-in, rules, Wi-Fi and tips on a page with your brand. The guest opens it by QR. You fill it in once; the portal, Carmen and the messages all use the same data.
Get to know InnSync in 3 minutes
The complete dashboard your operation needs to reply to guests, sync bookings and keep track of the team: no spreadsheets, no lost WhatsApp groups.
Ready to automate your guest service?
Book a demo and see the AI in action with your real data.