"Who was supposed to handle this?" isn't a question that needs to exist
For management teams of more than one person with open items scattered across WhatsApp groups.
Pending maintenance, a late cleaning, a notice with no reply — it all disappears into the group's scroll. With InnSync, every open item has an owner, a status, and context tied to the booking.
Quick chat on WhatsApp. No commitment.
Operation open items
Pending
Apt 304
Faucet
Carlos
RES-2841
Casa 12
Cleaning
—
RES-2856
In progress
Apt 201
Air conditioning
Maria
RES-2833
Resolved
Apt 108
Late check-in
Ana
RES-2821
Apt 502
Inspection
Carlos
RES-2819
Airbnb
Booking.com
WhatsAppIf your operation runs across groups, you know these scenes:
The message vanished into the scroll.
The notice about the faucet in 304 was sent to the maintenance group. Three days later, no one fixed it — the message is on page 47 of the history.
"Who was supposed to handle this?"
Every week, someone asks. Sometimes about the same thing "resolved" last week. A group has no memory of status — only of messages.
The cleaning ran late with no notice.
The cleaner didn't confirm in the group. The next guest arrives at 2 PM. You find out about the problem when they call, not before.
A notice with no owner, a reply with no context.
"Can someone check the AC in 201?" Three people saw it; none went, each assuming another already had. The AC is still broken.
Every open item with an owner, a status, and context tied to the booking
An open item becomes a card
Maintenance, a late cleaning, an operational notice — each becomes a card with who will handle it, which unit, and which booking is involved.
Whoever needs to know is notified
The notification goes to whoever is assigned to the item. No need to send a message in a group hoping someone sees it.
Resolved is resolved
When the item is resolved, it shows as resolved. No searching the group's history to see whether it was done.
Instead of scrolling a group, you open a board
Each unit, each booking, each open item — in a view that answers "what's pending right now?" without having to ask anyone.
Open items by unit and by booking — you see what's happening in each property.
An owner per item: you know exactly who's handling what.
Internal notifications that reach whoever matters, not the whole group.
Clear status: pending, in progress, resolved. No ambiguity.
You know what's pending — without having to ask
The internal operation doesn't need another group. It needs visibility: what's open, who owns it, and whether it was resolved. Each item tied to the right booking and unit — no loose data.
You distribute the open items — the team gets the card with context.
The notification goes to the owner, not to everyone.
History of each item: when it was opened, who resolved it, on which booking.
Tied to your PMS — Stays or Hospedin. Each open item knows the booking and the unit.
InnSync has become essential to our growth.
— Quarter, Goiânia
Want to see how your operation's open items would look?
We'll show you the board with real items from your type of operation, in a quick chat.
Quick chat on WhatsApp. No commitment.
Three steps to give open items an owner and a status
We connect to your PMS
InnSync integrates with Stays and Hospedin — each open item is born with the right context.
We set it up with you
You define the types of items and who owns them. Nothing changes before you want it to.
The operation stops asking
Each item has an owner, a status, and context. You know what was resolved — without asking.
Frequently asked questions
Every open item with an owner. Every resolution recorded.
Set it up with your operation — and stop asking who was supposed to handle it.