Your team doesn't have to answer "what's the wi-fi?" one more time
For managers of multiple properties who answer the same guest questions every week.
The everyday questions — check-in, code, address, parking — get answered before the team even opens WhatsApp. The team only steps in when it's something that needs a person.
Quick chat on WhatsApp. No commitment, no card.
Airbnb
Booking.com
WhatsAppIf you manage rentals, this happens every week:
"What's the wi-fi?" — 2 PM on a Friday
Someone stops what they're doing to answer. Five minutes later, the next guest asks the same thing.
"What time can I check in?" — in every conversation
Each booking reopens the same cycle: time, address, parking, key. You already answered today, you'll answer tomorrow.
"How do I get there?" — before, during, and after
The instruction was sent yesterday, but the guest didn't read it. The same answer, three times per guest.
The guest didn't read it — the team answers again
The manual exists, the email went out. But WhatsApp doesn't wait: the usual questions come in and the team answers from scratch.
With InnSync, the answers go out — without your team typing
The most common questions answer themselves
Check-in time, address, wi-fi password, parking. At the right moment, with your own property's information.
Your team only sees what matters
Whatever needed a person shows up flagged. What's already answered stays resolved — without opening every conversation.
You decide what goes out on its own
Every operation is different. You control what goes out automatically and what waits for the team.
It answers with your information — and only what you authorize
Nothing is made up. Carmen answers with what you entered about each property: address, access code, house rules, contacts. Anything not in the knowledge base goes to the team, flagged.
Review Mode — you review any reply before it reaches the guest. When you want to switch on autopilot, it's one click.
Take over the conversation — if the team steps into a conversation, the automation backs off. The team is in command; Carmen resumes when you decide.
You decide what she answers on her own — per property, per question type, at the pace your operation allows.
InnSync has become essential to our growth.
— Quarter, Goiânia
Want to see how it looks in your operation?
We'll show you with your own property's data, on WhatsApp, no commitment.
We typically reply the same day (business hours).
Three steps to stop your operation from answering in manual mode
We connect to your PMS
InnSync integrates with Stays and Hospedin and already knows your bookings and properties.
We set it up with you
You define what goes out automatically. Nothing goes out on its own before you want it to.
Your operation runs
Common questions get answered; anything that needs attention arrives flagged.
Frequently asked questions
Stop answering "what's the wi-fi?" — leave it to Carmen
The right questions, with your property's information, at the right time. Your team does what only it can do.