The company WhatsApp can't live on one person's phone
For property managers with a support team who depend on a personal or individual number.
Vacation, sick leave, or a resignation — and the operation goes blind. With InnSync, the number belongs to the company, the whole team answers, and each guest's history stays tied to the booking.
Quick chat on WhatsApp. No commitment.
InnSync
+55 83 9·····8412
- AMR
Ana Luiza Costa
What's the access code for unit 802?
- PCA
Pedro Henrique
Arrived! Thanks, all good here.
- JMR
James Wilson
Hi! What time is check-out tomorrow?
3 conversations · the whole team has access
Airbnb
Booking.com
WhatsAppWhen the operation depends on a phone, it stalls at the first surprise
The person went on vacation.
The company WhatsApp is on her phone. A guest asks for the entry code on Friday night — no one sees the conversation.
No one knows what was already answered.
Two agents answer the same thing; a third promises something different. The guest gets duplicate messages or none at all.
The history left with the employee.
When someone left, the access went with them. The conversations with that season's guests? Gone.
The guest is left without a reply at the crucial moment.
11 PM on a Saturday, check-in for Sunday. Whoever handles WhatsApp is asleep — the guest finds out in the morning, and it's too late.
With an official company number, the whole team answers — and the history stays
A number that belongs to the company
The number lives on the platform, not on anyone's phone. Whoever joins the team starts answering; whoever leaves doesn't take the history. The operation continues.
A shared inbox
The whole team sees the conversations, answers from the same number, and knows what was already said — without switching apps, without copy-pasting.
Every conversation with an owner
You assign who answers whom. The assignment shows in the conversation; if the person goes off for the day, another takes over without losing context.
It's not just a number — it's the whole operation's inbox
Each conversation shows the guest's booking, the history, and who's handling it — on a single screen.
History of each conversation tied to the booking, accessible by any team member.
Conversation assignment: you see who answers whom and reassign when needed.
Messages show the agent's name internally; the guest sees the official number.
More than one operational number? The platform supports it — each channel clearly identified.
You control who answers, what goes out, and when
A shared inbox doesn't mean everything goes out on its own. You define which conversations have an assignment, track what's open, and — if you want — review before sending.
Every conversation with an identified owner: no message without an owner.
Review Mode available when you want to approve before sending.
Full history, tied to the booking — the operation is yours, not someone's phone's.
Everything in sync with Stays and Hospedin — the conversations reflect the real bookings.
InnSync has become essential to our growth.
— Quarter, Goiânia
Your team can answer on the same number now
We'll show you how it works in your case, in a quick chat.
Quick chat on WhatsApp. No commitment.
Three steps to make the number the company's, not anyone's phone
We connect to your PMS
InnSync integrates with Stays and Hospedin and already knows your bookings and properties.
We set up the company number
The official number lives on the platform. The whole team starts answering on the same channel.
Your operation continues through team changes
Whoever joins answers; whoever leaves takes nothing. The history stays, the number stays.
Frequently asked questions
The company's number has to belong to the company
Set it up once — and the operation carries on even when someone's on vacation.