Your Sunday morning shouldn't start on the company WhatsApp
For managers of multiple properties who still handle support on call themselves.
Guest with a question at 11 PM, lead asking the price on Saturday — the operation typically replies in minutes, without you. Anything that needs a person arrives flagged.
Quick chat on WhatsApp. No commitment, no card.
Airbnb
Booking.com
WhatsAppManaging properties has no closing time — yet.
11 PM on a Wednesday. The lock.
The guest writes that the lock won't open. You're at dinner, you stop, you sort it out, you come back cold. It was simple — but it was you.
Sunday morning. The price.
A lead asks the price on Saturday. You reply Monday at 9 AM. The OTA link was already clicked on Sunday.
Saturday afternoon. Late check-in.
The guest arrives at 9 PM and asks for the code. Whoever knows it is at a wedding. Everyone calls everyone.
Vacation. Phone on the table.
You went away, but you're on call all the same. Every message is you checking whether it's urgent. Most aren't.
With InnSync, the operation replies even when you're not available
Common questions get answered
Check-in, access, wi-fi, arrival — late-night questions typically get an answer within minutes, with no one on call.
What needs a person arrives flagged
A real problem, an emergency — it shows up flagged for the team. What's urgent reaches you.
Your team focuses on what matters in the morning
The history of each conversation stays organized. The team arrives the next day with the full context.
On-call ends. The operation doesn't.
Carmen replies with your property's information — she doesn't make things up. Whatever she can't resolve goes up to the team, flagged. A consistent first response, at any hour, with clear escalation for anything that needs a person.
Consistent first responses — The guest gets a useful reply within minutes, even at 2 AM. The team's next message arrives with context.
Escalation for what needs a person — A real problem, an emergency, an out-of-the-ordinary situation — it arrives flagged, it doesn't sit in silence.
You decide what goes out on its own — Every operation is different. You configure what Carmen answers and adjust at your own pace.
The weekend is the weekend. That's what changes first.
InnSync has become essential to our growth.
— Quarter, Goiânia
Want to see how it looks in your operation?
We'll show you with your own property's data, on WhatsApp, no commitment.
We typically reply the same day (business hours).
Three steps to get your operation running at any hour
We connect to your PMS
InnSync integrates with Stays and Hospedin and already knows your bookings and properties.
We set it up with you
You define what goes out automatically. Nothing goes out on its own before you want it to.
Your operation runs
After-hours questions get answered; anything that needs attention arrives flagged.
Frequently asked questions
Get your Sunday morning back
The operation replies. You rest. Anything that needs you arrives flagged.