The guest writes in English. The reply comes back in English. No translator in between
For property managers who host foreign guests — and today solve it with Google Translate.
InnSync detects the guest's language and replies in their language — with your property's information, in your tone, with no one turning to Google Translate.
Quick chat on WhatsApp. No commitment, no card.
Airbnb
Booking.com
WhatsAppToday, a foreign guest means extra work — and risk.
Message in English. Pause. Translator. Reply.
Someone on the team stops what they're doing, pastes it into Google Translate, and puts together a reply that reads translated — because it is.
The reply comes out late, or wrong, or both.
Translating takes time. Sometimes the reply comes hours late; sometimes the translator got the tone wrong and the guest notices.
The review mentions "communication."
Not the cleaning, not the location. The communication. A public word reflecting that the support didn't match the listing.
The listing attracts. The support pushes away.
You invested in the English listing and the photos. The guest booked — but the experience starts on the first WhatsApp.
With InnSync, the guest writes in their language and gets a reply in their language
No translating to reply
When the guest writes in English or Spanish, the reply comes back in their language. The team doesn't have to stop to translate.
Your property's information, in any language
Address, access, house rules, wi-fi — the replies use your information, in the guest's language. It's not a generic translation.
The guest gets an experience that matches the listing
Support that replies in the right language, at the right time, closes the gap between what the listing promises and what the guest lives.
The guest doesn't know there's an InnSync. They just know the reply came back right.
Carmen detects the language the guest is using and replies in that language — with the information you entered about the property. In the major languages, including English and Spanish. Without the team having to do anything different.
Automatic language detection — Carmen identifies which language the guest wrote in and replies in that language. The team works in Portuguese; the guest gets a reply in their language.
Your property's information, not a generic translation — The replies use what you entered — address, wi-fi, rules, access instructions. Translated into the guest's language, not invented.
The team steps in when the guest needs a person — Out-of-the-ordinary situations reach the team, flagged. The guest is never left without a reply.
InnSync has become essential to our growth.
— Quarter, Goiânia
Want to see how it looks in your operation?
We'll show you with your own property's data, on WhatsApp, no commitment.
We typically reply the same day (business hours).
Three steps to get your operation answering in any language
We connect to your PMS
InnSync integrates with Stays and Hospedin and already knows your bookings and properties.
We set it up with you
You review each property's information; Carmen replies with it in the guest's language.
Your operation answers in any language
Guest in English, in Spanish — the reply comes back right. The team focuses on what only it can resolve.
Frequently asked questions
The guest writes in their language. The reply comes back in theirs
No translating, no waiting, no awkwardness. The same operation, open to guests from anywhere.