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Guest journey

Check-in tomorrow and no one sent the instructions

For managers of multiple properties who send guest messages from their phone, one by one.

In InnSync, every guest gets the right message at the right moment — welcome, access, checkout — without anyone typing. And if the booking changes, the message follows.

I want to see it workingSee how it works

Quick chat on WhatsApp. No commitment.

Guest journey

automatic
  • at booking

    Confirmation

    Hello! Your booking is confirmed. Feel free to reach out anytime.

  • 48h before

    Arrival instructions

    The address is Rua das Flores 42. Parking available in the basement.

  • on the day

    Door code

    Your access code: 4821#. Valid only during your stay.

  • after checkout

    Checkout

    Thanks for staying with us! Leave the key in the lockbox by the entrance. Safe travels.

Every guest, at the right moment — no typing

Official integration withStaysHospedinAirbnbAirbnbBooking.comBooking.comWhatsAppWhatsApp

If you still send messages by hand, the day looks like this:

Copy-paste, guest by guest

You open the template, swap the name, copy the code, paste it into WhatsApp. In a week with five check-ins, one always slips through.

Check-in is tomorrow and you just remembered

Friday night, you realize you didn't send Saturday's guest the instructions. They've already gone to bed and call from the sidewalk in the morning.

The booking changed, the message didn't

The guest pushed the dates by a day. You updated the system, but didn't resend the instructions with the new date.

The right code, at the wrong moment

You sent the code two days early. The guest lost it in the history and calls asking again — in the middle of your lunch.

With InnSync, every message goes out right — without you remembering

What you see in the editor is exactly what the guest receives.

Today

  • You remember (or forget) to send the instructions to each guest
  • You rewrite the template every time a booking changes
  • The guest calls on arrival because they didn't get the code

With InnSync

  • Every guest gets the right message, at the right moment, on your operation's channels
  • The booking changed? The message follows — without you touching anything
  • The code arrives at the right moment, not before; the guest arrives knowing what to do

You control what goes out. InnSync makes sure it goes out.

  • Always in sync with your PMS — The booking changes in Stays or Hospedin and the message journey follows automatically.

  • You review before activating — Nothing goes out without you approving the content. The editor shows exactly what each guest will receive, and at which moment.

  • What you see is what the guest receives — No gap between what's configured and what's sent. A single source of truth.

InnSync has become essential to our growth.

— Quarter, Goiânia

Ready to stop sending messages by hand?

We'll show you how the message journey works in your operation.

Schedule a chat

Quick chat on WhatsApp. No commitment.

Three steps to the first automated message

1

We connect to your PMS

InnSync links to Stays or Hospedin. Bookings come in automatically.

2

We set it up with you

You define the content of each message and when it goes out. Once.

3

Your operation runs

Every guest gets the right sequence, without you touching your phone.

Frequently asked questions

Related features

Stop sending messages by hand

Set it up once. Every guest gets what they need, when they need it — without you remembering to send it.

Schedule a chat