Guest on the sidewalk, 9 PM on a Saturday, no code and no idea which floor
For managers of multiple properties who know the on-call phone call.
With InnSync, every guest gets the instructions at the right moment — with everything at hand in a link they open from wherever they are. Arrival without the emergency phone call.
Quick chat on WhatsApp. No commitment.
Airbnb
Booking.com
WhatsAppThe on-call phone call starts like this:
"I can't find the building"
Waze took them to the wrong street. The guest is 400 meters from the property, bag in hand, waiting for you to explain the way.
"What's the code again?"
You sent the code three days ago. It's buried in the chat history. Now they're at the electronic door, trying to remember it.
"Which floor? There are two elevators here"
The listing said "apartment 802." The building has tower A and tower B. No one explained. The guest picked the wrong one.
The first impression was panic
Before even getting inside, the guest went through three moments of stress. The rating starts dropping before they toss the bag on the couch.
With InnSync, the guest arrives knowing everything
Today
- The guest gets the address from the listing — and finds out the details by calling you
- The code sits in the WhatsApp history, buried three days deep
- The first impression of the stay is searching for the building in the dark
With InnSync
- Address, directions, access, and code arrive before check-in — at the right moment, not before, not after
- Everything the guest needs is in a lightweight link that opens fast on their phone, wherever they are
- The first impression of the stay is opening the door knowing what to expect
Three steps to the first check-in without a phone call
We connect to your PMS
InnSync links to Stays or Hospedin. Bookings come in automatically.
We set it up with you
You define each property's instructions — address, access, wi-fi — once.
Your operation runs
Every guest gets what they need, when they need it. The on-call phone stops ringing.
Everything the guest needs, in a link they open from the sidewalk
Address, directions, how to open the door, and the wi-fi — all organized for arrival. The guest opens it on their phone, even with poor signal, and doesn't have to dig through the WhatsApp history.
- Address with a navigation link — no copy-pasting into Waze
- Step-by-step access instructions — stairs, floor, elevator, code
- Wi-fi and stay instructions in one place — no searching the history
- Door code at the right moment, never too early
Powered by InnSync
You control what the guest sees
Content you write
The access instructions, address, and wi-fi are yours. You configure what appears for each property, the way your operation works.
Always in sync with your PMS
Did the booking change in Stays or Hospedin? The portal follows, without you updating anything by hand.
No app, no login for the guest
The guest opens a direct link on their phone. Nothing to download, no password to create.
InnSync has become essential to our growth.
— Quarter, Goiânia
Want to see how it works for your property?
We'll show you with your own property's data, on WhatsApp, no commitment.
We typically reply the same day (business hours).
Frequently asked questions
Related features
End the on-call phone call
Set up each property's instructions once. Every guest arrives knowing what to do — without calling you.