This policy explains when an InnSync subscription is refunded. The merchant of record identified at checkout (Dodo Payments or Paddle) processes the order and issues approved refunds.

1. Free trial

The Mexico/Colombia seven-day trial requires no card and ends without charge. If you choose a subscription during the trial, monthly billing begins immediately.

2. First payment: 14-day refund

If InnSync is not right for you, you can ask for a full refund of your first payment within 14 days of the charge, without giving a reason. The subscription is then cancelled. If the first payment secured a founding price, the founding place is released.

3. Renewals

Monthly renewals are not refunded, except where the service was not delivered or the law requires it. Cancel before your next billing date to stop the next charge; you keep access until the end of the period you paid for.

4. Changes in units

Changes to the subscribed unit count require a reviewed billing change. The effective date and any difference are confirmed before the change is applied.

5. Billing errors

If you were charged in error, for example twice for the same period, we refund the incorrect charge in full, whenever you report it.

6. How to ask for a refund

Email contato@innsync.com.br from the address on your account, call +55 83 99975-3540 (WhatsApp), or reply to your payment receipt. Approved refunds go back to the original payment method; the time they take to appear depends on your bank or card issuer.

This policy does not affect any rights you have under the law of your country.