Terms of Service

1. The service

InnSync is software for short-term rental property managers. Depending on the plan and the features you enable, it provides:

• a connection to the property-management system or channel manager you already use, to read your reservations and properties;
• a unified inbox for guest conversations across your channels, with reply suggestions and automated replies generated by artificial intelligence;
• a guest portal with stay information, and digital collection of guest check-in documents;
• tools to organise your team's routines, such as handoffs, tasks and documents.

Features, connections and their availability in your country may change as the product evolves. We describe the service as it stands; we do not promise a feature until it is available in your account.

2. Account

When you open an account you agree to:

• give true and current information about your business;
• keep your access credentials confidential;
• tell us promptly about any unauthorised use.

You are responsible for all activity in your account, including the activity of the team members you invite.

3. Fees, tax and payment

The international connector subscription is USD 79 per month, including 8 units, plus USD 9 per additional unit, exclusive of tax.

• Reseller and merchant of record. The provider identified at checkout processes your payment, issues invoices and handles applicable transaction taxes, billing enquiries and refunds. Dodo Payments serves the Mexico/Colombia pilot; existing Paddle accounts keep Paddle. Your order is also subject to the selected provider's buyer terms.
• Billing. Choosing a paid subscription starts billing immediately, including during a trial. It renews monthly until cancelled.
• Units. Select and review your unit count before paying. Later unit changes require a reviewed billing change; adding a unit does not silently authorize another charge.
• Trial. The Mexico/Colombia pilot offers seven days without a card. The trial ends without charge unless you choose a subscription.
• Founding offer. The first five eligible organizations per pilot country may receive a USD 49 monthly base including 8 units, plus USD 9 per additional unit, protected for 12 months from payment confirmation. Availability is confirmed at checkout. A refunded founding place may be offered again.
• Price changes. Changes require at least 30 days' notice. A protected founding price is not increased during its protection period.

Orders processed by Paddle.com are conducted by our online reseller Paddle.com, which is the merchant of record for those orders and handles their payment-related enquiries and returns. Orders processed by Dodo Payments are conducted by Dodo Payments as reseller and merchant of record.

4. Cancellation, refunds and your data

You can cancel at any time from your account or by writing to us. Cancellation takes effect at the end of the current billing period, and you keep access until then. Refunds are governed by our refund policy.

After cancellation, your data is kept for 30 days, during which you may reactivate the account or ask for an export. After that, deletion is carried out on written request and completed within 90 days, except for (i) records we must keep by law or to exercise our rights, and (ii) copies in backups, which are overwritten in the normal rotation cycle.

5. Acceptable use

When using InnSync you agree not to:

• send spam or unsolicited messages, or message people who have not been in contact with your business;
• use the service for unlawful purposes or in breach of anyone else's rights, including the terms of the booking platforms and messaging channels you connect;
• try to access other customers' data;
• reverse engineer, copy or redistribute the software;
• exceed reasonable use of the API and computing resources.

We may suspend an account that breaches this section, with notice where practicable.

6. Artificial intelligence

InnSync uses third-party artificial intelligence (AI) services to draft replies and automate guest communication.

• You choose, per channel, between a review mode, in which you approve each message before it is sent, and an automatic mode, in which replies are sent without prior review, under your responsibility.
• AI makes mistakes by nature: it can produce information that is incorrect, incomplete, outdated or invented, and can state it with apparent confidence. This is a known limitation of the technology, not a defect of the service.
• We do not guarantee that AI output is accurate, complete or fit for any particular purpose, in either mode.
• You are responsible for supervising conversations, correcting wrong information with your guests and, where the law requires, telling guests that they may be interacting with an automated system.
• Rates, fees and totals quoted by the AI are estimates based on the data available at that moment. The binding price is only the one confirmed in your property-management system or sales channel at booking. We do not refund, credit or compensate any difference between a quoted and a correct amount. We recommend keeping review mode on for conversations that involve prices.
• Conversation content is processed by third-party AI providers only to produce replies, as described in our privacy notice, and is not used by us to train models.

Towards your guests, you are the sole provider of the accommodation service and the sole party responsible for honouring, correcting or declining what was communicated to them.

7. Availability

We work to keep InnSync available at all times, but we do not guarantee uninterrupted service. Planned maintenance is announced in advance where possible. No service-level credits apply to the published plans.

8. Intellectual property and your data

The software, design, trademarks and content of InnSync belong to CSC Tech. Your subscription grants you a limited, non-exclusive, non-transferable licence to use the platform while the subscription is active.

The data you put into the platform (guest information, settings, knowledge base) remains yours.

9. Limitation of liability

To the maximum extent permitted by applicable law:

• we are not liable for indirect, incidental or consequential damages, including lost revenue or profit;
• our total liability is limited to the amount you paid for the subscription in the three months before the event giving rise to the claim;
• we are not liable for errors, inaccuracies or omissions in AI-generated content, in either mode, including messages you reviewed and approved;
• we are not liable for prices, quotes or commitments communicated to guests, or for reservations or blocks created from AI-led conversations;
• we are not liable for the unavailability of third-party services, including property-management systems, booking platforms, messaging channels and AI providers.

11. Changes to these Terms

We may update these Terms from time to time. Material changes are announced by e-mail or in the platform at least 15 days in advance. Continued use after a change takes effect means you accept the updated Terms.

12. Governing law

These Terms are governed by the laws of Brazil, and the courts of João Pessoa, Paraíba, Brazil, have jurisdiction over any dispute arising from them. This does not remove any mandatory protection you have under the law of the country where your business is established.

13. Contact

Questions about these Terms, your subscription or support: contato@innsync.com.br or +55 83 99975-3540 (WhatsApp). Billing questions can also go to the merchant of record identified on your checkout, through the receipt you received.