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Poor communication also becomes a review

A confusing arrival or a late reply can publicly mark a stay that was going well.

  • The instructions don't arrive and the guest starts the stay frustrated.
  • A simple question takes too long and the sense of care drops.
  • You lose a good review because the invitation didn't go out at the right moment.
  • The journey sends approved guidance at the configured moments of the reservation.
  • The team is more consistent in answering with context when the guest needs it.
  • After checkout, the operation can invite the guest to review at the planned moment.

See how to take care of your journey's communication

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Does InnSync guarantee better ratings?
No. It helps make the journey's communication more consistent, but a review depends on the whole experience.
Can I approve the messages?
Yes. The operation defines the content used in the journey.
When does the review invitation go out?
The operation configures the planned moment after checkout. The scenario is defined during onboarding.