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Stop copying and pasting the journey

Messages before arrival, during the stay and before checkout need to arrive at the right time, without depending on the team's memory.

  • On a full weekend, an important message is left for later.
  • The team rewrites the same guidance for different guests.
  • A reservation change makes you check by hand who still needs the information.
  • You define the approved messages for each moment of the journey.
  • InnSync uses the PMS reservation to guide the send at the configured moment.
  • The team leaves copy-and-paste behind to handle the exceptions that need a human.

See the message journey in your operation

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Do messages go out without approval?
You define the content and the journey's configuration. What is approved in the operation is what InnSync uses.
What if the reservation changes?
The journey follows the reservation data coming from the PMS. In the conversation, confirm the behaviour your scenario needs.
Does this replace the team?
No. Automation takes over the repetition; the team stays responsible for exceptions and human service.