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An open item can't live in the group

When a problem comes up, your team needs to know who handles it and where it stands.

  • The leaking tap in 304 disappears in the scroll and nobody knows who was going to check it.
  • You call to confirm a repair that could already be on record.
  • The guest asks for an answer before the team even finds the request.
  • A team member records the item with the unit's and the reservation's context.
  • The item gets an owner and a status so the team can see what is open.
  • On the dispatch board you follow what is pending, in progress and resolved.

See how to organize your operation's open items

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Does a guest message become an open item by itself?
No. Someone on the team records and links the item inside InnSync, with the context it needs.
Does InnSync call the maintenance crew automatically?
No. The platform organizes the item, the owner and the status; external communication stays under your team's control.
Is this a generic task board?
No. The operational item can carry the unit's and the reservation's context instead of floating in a group.