The company's WhatsApp has to stay
Holidays, staff changes or a day off can't take the guests' history with them.
- Someone leaves and the number, the conversations or the context leave with them.
- Two agents reply without knowing what the other already said.
- You lose time redistributing conversations when someone is unavailable.
- The official number and the history stay with the operation, not with a personal phone.
- The team answers from the same inbox and sees the reservation's context.
- Each conversation can have an owner so the shift handover stops being guesswork.
- Do guests have to change how they contact the company?
- No. The change happens on the operation's side: the team starts answering from the official number and the shared history.
- Does the whole team see the reservation's context?
- Yes. The conversation is tied to the available reservation context so the team can carry on the service.
- Can a conversation have an owner?
- Yes. Assignment helps the team know who is handling each conversation.