Connect your PMS
Carmen accesses bookings, guests and properties in your PMS to reply with full context. She knows the booking before she speaks.
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AI that replies for you
The AI reads your live data in your PMS and replies to guests 24/7. You supervise, it executes.
How it works
In the daily routine of people who care for guests and properties.
“InnSync has become essential to our growth.”
Read Quarter’s story
When we opened Quarter, still early in our short-term rental journey, we needed a partner who could help us not just with guest communication, but with the whole operational side of the day-to-day. That's when we found InnSync.
Since then, the tool has become essential to our growth, bringing more security, organization and control over every stage of the operation. Today we scale with far more confidence, knowing we have a solid partner behind our operations.
We strongly recommend InnSync to anyone looking to professionalize their short-term rental management.
What changes in your day
- Handles most day-to-day questions without you stepping in
- Knows the booking, the price, the preferences and the guest's history
- Detects urgency and alerts you when needed
- Replies in natural Portuguese, as if it were you
- Learns from your best replies
- Review Mode: approve before sending or leave it automatic
How it works
Tune the tone of voice
Set how she communicates: more formal, more familiar, or different for each brand. She replies in natural Portuguese, as if it were you.
She replies 24/7, you supervise
Messages are answered right away, at any hour. You choose: approve before sending (Review Mode) or leave it automatic.
Questions worth answering
Does the AI sound robotic?
No. Carmen was trained on the context, with natural language. You set the style and she replies in your tone. Review Mode is there for when you want to approve before sending.
And if she doesn't know how to reply?
When she detects urgency or something outside what she knows, she alerts you instead of taking a chance. She also won't reveal sensitive data (door code, Wi-Fi) without a confirmed booking.
Can I review before it sends?
Yes. In Review Mode, you approve each message before it goes out. As you gain confidence, you switch on the automatic mode, by topic if you like.
Does she handle other languages?
Yes. Carmen detects the guest's language and replies accordingly. Useful for foreign guests coming from Airbnb and Booking.
Does Carmen remember who has stayed before?
Yes. Preferences the guest themselves shared in previous stays, such as a pet, late check-out or an allergy, become suggestions on their record. Once the team approves them, Carmen starts taking them into account.
Does she learn from the team's corrections?
Yes. When the team corrects the same situation more than once, Carmen proposes a learning. It only counts once approved, with the scope you choose: one unit, one building or the whole operation.
Can I define replies she sends exactly as we wrote them?
Yes. The operation's saved replies, such as Wi-Fi, house rules or prices, can be marked to be sent verbatim. When the question matches, Carmen sends the text as it is.
Your next step starts here.
Tell us how you manage your properties today and start your account setup.