Overview
Your property’s day in InnSync in a few minutes: where bookings arrive, the room calendar, front desk, rates, and reports.
Watch the videoBookings and daily operations, in one place.
PMS for vacation rentals and hospitality. Follow bookings, rooms, guest arrivals and recorded payments with your team.
A booking arrives. Your day continues in InnSync.
One calendar for your channels.
The recorded workflow brings Booking.com, Airbnb and direct guest conversations into the booking calendar. A sold night stops being available on the other channels.
See each night on the booking calendar.
Review rooms, rates and booking sources. Open the details to check dates, category and the remaining amount to collect.
Keep the front desk in step with the day.
Check arrivals, departures, guests in house and overdue departures. Recording attendance does not confirm payment or documents.
Record what you have received.
Check totals, receipts and the remaining balance. Your team confirms a provisional booking after recording payment.
Review the Booking.com connection workflow.
The test walkthrough shows room mapping and checks before opening sales. Review synchronization and existing bookings with your team.
Bring over existing bookings.
The team imports future bookings from an export or spreadsheet. Review opening balances before recording previous receipts.
Understand results by category and channel.
Review occupancy, average daily rate and revenue by category, channel and month.
From guest conversation to provisional booking.
The demonstrated provisional booking holds a room while the guest pays. Your team confirms receipt; without confirmation, the dates are released.
Get to know InnSync, video by video.
Follow the guide to understand each part of your operation.
View the complete guide
Account, team and roles
How to start in InnSync: the Overview setup guide, account access, team invitations, and what each role can do.
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Room categories and rooms
How to organize your property’s rooms in InnSync: create categories, choose each category’s rooms, and find where photos belong.
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Rates, seasons and rules
How to set each category’s rate in InnSync, change rates by date or season, set minimum stays, and find the cancellation policy.
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Connect Booking.com
How to connect Booking.com to your property in InnSync: Hotel ID, mapping rooms to categories, activation, and the first check.
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Airbnb and other channels
How InnSync sends your property’s rates and available nights to Airbnb and Booking.com from one calendar, and where to connect a channel.
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Import existing bookings
How future bookings from your previous system enter InnSync on switching day, and how to record prior payments in Opening balances.
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The booking calendar
How to read InnSync’s Booking calendar, enter a booking received by phone or WhatsApp, block a room, and move a guest to another room.
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How a Booking.com booking arrives
How a Booking.com booking appears automatically in InnSync’s Booking calendar in an available room, and what happens when the guest changes dates or cancels.
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Daily front-desk operations
How your team uses InnSync’s Front desk: room status, today’s arrivals and departures, and recording each guest’s arrival and departure.
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Record a payment
How to record a booking payment in InnSync and confirm Carmen’s WhatsApp provisional booking when the guest pays by Pix, cash, or transfer.
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Cancellations and refunds
How to decide what happens to a canceled booking’s money in InnSync: how much to retain as a penalty and how to record the remaining refund.
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Daily close
How to check daily incoming and outgoing funds in InnSync by payment method, with entries, receipts, and monthly export.
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Carmen sales on WhatsApp
How Carmen answers guests on WhatsApp, checks the rates set up in InnSync, holds the room with a provisional booking while the guest pays, and hands the conversation to your team when a request falls outside your property’s rules.
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Guest and front desk notices
How to view and adjust InnSync’s guest messages from booking to departure, and how to email the building’s front desk for every new, changed, or cancelled booking, plus the day’s list.
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Reports
How to read InnSync’s Reports: monthly occupancy, average daily rate, RevPAR, and gross revenue, by unit type, channel, or month.
Watch the videoFrequently asked questions
Where do I cancel a Booking.com booking?
On Booking.com itself. InnSync follows the change or cancellation.
Is there an app?
Install InnSync from your browser and open it through its own icon and window. It is a web app, not a native store app.
Use on your phoneDo I need an app-store download?
No. On iPhone use Safari, Share and Add to Home Screen. On Android use the Chrome menu.
Use on your phoneDoes it work on iPhone?
Yes, on supported devices. Install on the Home Screen, open the icon and allow notifications. iOS requires installation for web notifications.
Use on your phoneCan I get alerts with the app closed?
Yes, after enabling and allowing them on the device, according to your preferences. On a computer, the tab can close but the browser must remain open.
Use on your phoneUse on your phone
Install from your browser and open the Home Screen icon. It is an installable web app, with no App Store or Google Play download.
Use on your phone
InnSync on your phone: like an app
How to use InnSync on your phone like an app: install on the iPhone or Android Home Screen, receive notifications with InnSync closed, choose alerts, and see what you can do on your phone.
Watch the videoBring your team into InnSync.
Log in or create your account to get started.