Asks for a review in the right window
The invite goes out after check-out has actually happened (not at the scheduled time, at the real time captured by the PMS), when the chance of a reply is highest.
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Reviews and reputation under control
Ask for feedback at the right time, respond fast and use your review history as fuel for your OTA ranking.
How it works
In the daily routine of people who care for guests and properties.
“InnSync has become essential to our growth.”
Read Quarter’s story
When we opened Quarter, still early in our short-term rental journey, we needed a partner who could help us not just with guest communication, but with the whole operational side of the day-to-day. That's when we found InnSync.
Since then, the tool has become essential to our growth, bringing more security, organization and control over every stage of the operation. Today we scale with far more confidence, knowing we have a solid partner behind our operations.
We strongly recommend InnSync to anyone looking to professionalize their short-term rental management.
What changes in your day
- Automatic review request after check-out
- Alerts when a review comes in, good or bad
- Review history by property and channel
- AI-suggested reply for negative reviews
- Average-rating comparisons across properties
- Average response time: one of the biggest factors in Booking and Airbnb ranking
How it works
Alerts you on every new review
Good or bad, you get the alert right away. For the negative ones, the AI already suggests a measured reply for you to approve.
Shows your reputation per property
Average rating, volume and response time per property and channel: the factors that most influence your ranking on Booking and Airbnb.
Questions worth answering
When's the best time to ask for a review?
On short stays, between 2 and 6 hours after the real check-out. On long stays, around 24h. InnSync adjusts the window by booking type, automatically.
Does InnSync reply to the reviews for me?
It suggests the reply, mainly for negative reviews, and you approve it. Responding fast and well is one of the ranking factors on the OTAs.
Why does response time matter so much?
Booking and Airbnb use response speed as one of their placement criteria. Replying fast improves your visibility, not just the guest experience.
Connect the next step
Free guest portal
Check-in, rules, Wi-Fi and tips on a page with your brand. The guest opens it by QR. You fill it in once; the portal, Carmen and the messages all use the same data.
Get to know InnSync in 3 minutes
The complete dashboard your operation needs to reply to guests, sync bookings and keep track of the team: no spreadsheets, no lost WhatsApp groups.
Your next step starts here.
Tell us how you manage your properties today and start your account setup.